Frequently Asked Questions
Everything you need to know about your next gaming adventure.
Are your handheld consoles brand new or refurbished?
We offer both! Each product listing clearly specifies whether the item is 'Brand New' in factory-sealed packaging or 'Certified Refurbished' by our expert technicians.
How long does shipping take for my electronics?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for those who want to start gaming sooner.
What is your return policy for defective devices?
We offer a 30-day money-back guarantee. If your device arrives with a hardware defect, we will provide a prepaid shipping label for a full refund or exchange.
Do the consoles come pre-loaded with games?
This depends on the specific model. Please refer to the 'Technical Specs' section on the product page to see the included software library and storage capacity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and secure digital wallets like Apple Pay and Google Pay.
Do my Pocket Games purchases come with a warranty?
Yes, all electronics sold on our store include a standard 12-month limited warranty covering manufacturing defects and hardware failure.